Organizational Development Doc System Billinga Inc.

Question: Discuss about theOrganizational Developmentfor Doc System Billinga Inc. Answer: Introduction The main problem that exists in the Doc Systems Billing.Inc. is regarding the management of the employees working in the organization. The employees working in the organization have a huge work pressure regarding the maintaining the records of the patients. The employees are divided into three sub groups for handling the case. The lower level employees handle the paper works and the simple cases and if they could not handle the case it is transferred to the upper level employees i.e the Medical Insurance Specialist (Hussain Qamar, 2016). The Medical Insurance Specialist solves the problem faced by the billing experts and if they cannot solve it, they pass the case to their senior insurance experts. The main problem is regarding the complex cases that consumes more time to solve because it have to pass the two preliminary level to be solved. In the middle, the Medical Insurance Specialist consumes most of the time to solve the problem and if they could not solve the time increases mo re when it is escalated to the Senior Insurance Consultant. The challenge for the Doc System Billing.Inc is to build a modified team that could easily manage its client and decreases the processing time of the request made by the client. The team is required to be made that would consists of Medical Insurance Specialist and Senior Insurance consultant in a team (Burke Noumair, 2015). The combination of the two level employees would help the organization to solve the client request taking less time. The plan proposed by Jim (senior director) of the customer service of the Doc Systems Billing.Inc. Is the best suited plan for efficiently managing the client request taking less time. The team of Medical Insurance Specialist and Senior Insurance Consultant are combined and a new team is required to be made for handling the client request. The new team should consist of a 15 Medical Insurance Specialist and 5 Senior Insurance Consultant such that if the Medical Insurance Specialist face any problem in handling the request the Senior Insurance Consultant can help them to solve the case. This would reduce the time required for processing the request and help the organization to build a better relationship with the customer (DesRoches et al. 2013). The organization should also implement an electronic medical record system from where the employees can fetch the medical information of the patient and this would also reduce the paper works for the Billing specialist. The new team formed sh ould communicate with each other and the Medical Insurance specialist should take opinion from the Senior Insurance Consultant for taking any decision. Meetings with the employees of different levels should be arranged to form the new group and the team members should feel reluctant to work with the new team. Communication can act as a barrier between the newly formed team and it should be removed for getting a fruitful outcome from the new team (Cummings Worley, 2014). Training is also needed to be provided to the employees regarding the usage of the information system storing the medical records of the customer. After observing Jim the senior director of DocSystems Billing Inc. who is responsible to handle the customer service it has been found that he can take further more steps for the improvement of the customer service and respond quickly to the client. In the first client meeting arranged for the engagement of the organizational development and formation of the new team Jim discussed with Dave the current scenario of the organization (Hripcsak Albers, 2013). They needed to engage their customer which they are losing due to late reply and taking more time to solve their issue. They need to reduce the cycle time they take for solving the client request and the escalation. The escalated issues are taking more time and for solving it they need to form a team consisting of the senior Insurance Consultant and Medical Insurance Specialist. Jim is concerned with the formation of the new team but have missed the new strategies they can implement for resolving the issues. The can implement an el ectronic medical heath record system to store the patient data and reduce the paper works from the preliminary stage (Wright et al. 2013). The main concern of Jim is to build a good customer relationship and he gathered data regarding the cycle time for responding to the client request. Thus, Jim can take steps for the implementation of the electronic health record system for the proper management of the system and reduce the cycle time for responding the patient. References Burke, W. W., Noumair, D. A. (2015).Organization development: A process of learning and changing. FT Press. Cummings, T. G., Worley, C. G. (2014).Organization development and change. 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